Act today
Toilet overflowed onto the floor?
Turn the valve behind the toilet clockwise to stop the water. Clean tank water is easy to dry; water with waste in it is sewage and should be cleaned by a pro, especially if it reached carpet or ran under the floor.
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10-second triage
Tap three answers. See how urgent it is, what to do now, and what to say when you call.
Step 1 of 3
Where is the water?
Step 2 of 3
What kind of water?
Step 3 of 3
When did it start?
Next 10 minutes
What the water is doing now
Your Call Card: say this when they answer
Call (844) 990-0433Do this now
- Turn the shutoff valve behind the toilet clockwise.
- Lift the tank lid and push the flapper down to stop the flow.
- Keep kids and pets out if there's waste in the water.
- Check the ceiling below for drips.
Avoid
- Don't keep flushing.
- Don't try to dry sewage-soaked carpet yourself.
What a water damage company usually does
Pros extract the water, clean and disinfect, and dry the subfloor and the ceiling below if it leaked through.
Water still coming in, or soaked into floors and walls?That's the time to call. Drying started early means less gets torn out.
Call (844) 990-0433
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