Urgent
Sewage backing up into the house?
Sewage carries bacteria and viruses. Keep everyone away from it, stop using water in the house, and have it cleaned by a pro rather than mopping it yourself.
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10-second triage
Tap three answers. See how urgent it is, what to do now, and what to say when you call.
Step 1 of 3
Where is the water?
Step 2 of 3
What kind of water?
Step 3 of 3
When did it start?
Next 10 minutes
What the water is doing now
Your Call Card: say this when they answer
Call (844) 990-0433Do this now
- Stop running water, flushing and laundry.
- Keep kids and pets out of the area.
- Turn off power to the wet area if you can reach the panel safely.
- Open windows if it's safe to do so.
Avoid
- Don't try to clean sewage without protective gear.
- Don't use bleach and ammonia together.
What a water damage company usually does
Pros remove the sewage, take out contaminated materials, clean and disinfect, and dry the area.
Water still coming in, or soaked into floors and walls?That's the time to call. Drying started early means less gets torn out.
Call (844) 990-0433Questions
Homeowners also ask
What should I do first when there's water damage?Stop the water at the main shutoff, make the area safe (power off to wet rooms if you can reach the panel…How do I shut off the water to my house?Find the main shutoff valve, usually where the water line enters the house: basement front wall, garage, near…Is it safe to walk in water in my house?Not if the water could reach outlets, cords, appliances or the panel. Keep out until power to that area is…Should I turn off the electricity after a leak?Turn off breakers for wet rooms if the panel is in a dry spot and you're standing on a dry floor. If the…
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